Kinnex MediaGateway licenses are perpetual.
Kinnex MediaGateway is licensed on a per user bases. What this means is you need a one Access License for every Lync or Skype for Business Server user that is going to connect from SIP Phone. Usually, the number of Access Licenses is equal to the number of SIP Phones connected via Kinnex MediaGateway.
Kinnex BToE Connector licenses are perpetual.
Kinnex BToE Connector is licensed on a concurrent basis. What thi means is you need a Kinnex BToE Connector license for every device running Connector at one given time. The number of licenses for Kinnex BToE Connector may be less than the number of Access Licenses for Kinnex MediaGateway.
If you have 100 SIP Phones in your company and want to connect all of them to Lync or Skype for Business Server; however, only 50 users will use Kinnex BToE Connector at any one given time, you will need 100 Kinnex MediaGateway Access Licenses and 50 licenses for Kinnex BToE Connector.
Updates subscription within 12 months after the first activation of the license is provided free of charge.
After the first 12 months, your updates subscription will expire. To continue receiving software updates you can renew updates subscription. Updates subscription comes in 12-month blocks. The cost depends on the total number of licenses to Kinnex MediaGateway and Kinnex BToE Connector.
Renewing your updates subscription is entirely optional. Updates subscription renewals commence from the date of payment confirmation, regardless of when the license or updates subscription renewal was purchased earlier.
To install Kinnex MediaGateway follow these steps:
To upgrade Kinnex MediaGateway to the new version simply run and proceed through the install wizard. During the upgrading to the new version, the previous version will be removed and a complete backup of the DB files will be created automatically.
To collect support logs find the file
Kinnex.MediaGateway.Service.ini in the Kinnex MediaGateway data folder (normally
C:\ProgramData\Kinnex Media Gateway) and in the section
[Log] uncomment following properties:
In the subfolder
\log will be created file named
Kinnex.MediaGateway.Service.log with extended logs.
To enable or disable extended logs level restart of Kinnex MediaGateway services is not required.
Collecting extended logs requires additional system resources. After collecting logs, comment in the
.ini file properties for enabling extended logs level.